Privacy Policy
This Privacy Policy describes how ozfranchise.com (“we,” “us,” or “our”) collects, uses, and discloses your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). We are committed to protecting your privacy and ensuring the security of the personal information we hold about you.
Oz Franchise is the trading name of Buyabusiness Australia Pty Ltd, ABN 58 116 879 488.
By using our website, you agree to the collection and use of information in accordance with this policy.
1. What is Personal Information?
Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not, and whether the information or opinion is recorded in a material form or not.
2. The Kinds of Personal Information We Collect and Hold
The personal information we collect and hold about you depends on how you interact with our website and services. This may include, but is not limited to:
- Contact Information: Name, email address, phone number, and physical address.
- Business Information: Company name, business type, and details related to your franchise inquiries.
- Website Usage Data: Information about your computer’s IP address, browser type, browser version, the pages of our website that you visit, the time and date of your visit, the time spent on those pages, and other statistics. This data is collected through the use of cookies and other tracking technologies (see Section 4).
- Communication Records: Records of any correspondence with us, including emails or messages sent through our contact forms.
3. How We Collect and Hold Your Personal Information
We collect personal information directly from you when you:
- Create an account on our website.
- Submit a franchise inquiry.
- List a franchise for sale.
- Subscribe to our newsletter or other marketing communications.
- Contact us via email, phone, or our website’s contact forms.
- Participate in surveys, promotions, or events.
We hold your personal information in secure electronic databases and, in some cases, in hard copy files. We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. These measures include:
- Using secure servers and data encryption.
- Implementing access controls to our systems.
- Ensuring our staff are trained in privacy and data security.
- Regularly reviewing our information collection, storage, and processing practices.
When your personal information is no longer needed for the purpose for which it was collected or for any other lawful purpose, we will take reasonable steps to destroy or permanently de-identify it.
4. Cookies and Other Tracking Technologies
Our website uses “cookies” to collect information and improve your user experience. Cookies are small files stored on your device that help us remember your preferences, track website usage, and provide a more personalised service.
We may use both session cookies (which expire once you close your browser) and persistent cookies (which stay on your device until they are deleted) to provide you with a more personal and interactive experience on our site.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.
5. The Purposes for Which We Collect, Hold, Use, and Disclose Personal Information
We collect, hold, use, and disclose your personal information for the following purposes:
- To provide you with our services, including facilitating franchise inquiries and listings.
- To communicate with you and respond to your inquiries.
- To send you newsletters, marketing, and promotional materials that may be of interest to you (you can opt-out at any time).
- To improve our website and services by analysing user behaviour.
- To comply with our legal and regulatory obligations.
- To investigate and protect against fraudulent or unauthorised activity.
6. Disclosure of Personal Information to Third Parties
We may disclose your personal information to third parties in the following circumstances:
- Service Providers: We may use third-party service providers to assist us with our business operations, such as website hosting, data analysis, marketing services, and customer support. These service providers are only permitted to use your personal information to the extent necessary to perform their functions and are bound by confidentiality agreements.
- Legal and Regulatory Requirements: We may disclose your personal information if required or authorised by law, a court order, or a government agency.
7. How an Individual May Access or Correct Personal Information
You have a right to request access to the personal information we hold about you. You can also request that we correct any information that you believe is inaccurate, out-of-date, incomplete, irrelevant, or misleading.
To request access to or correction of your personal information, please contact us using the details provided below. We will respond to your request within a reasonable timeframe and will not charge you for making the request. We may, however, charge a reasonable fee to cover the cost of providing access to the information.
In certain circumstances, we may refuse to provide access or to correct your personal information, in which case we will provide you with a written notice stating the reasons for our refusal and how you can complain about the decision.
8. How to Make a Complaint About a Breach of the APPs
If you believe we have breached the Australian Privacy Principles or a registered APP code, or if you have any other privacy-related complaint, please contact our Privacy Officer using the details below.
We will acknowledge your complaint in writing and will investigate the matter. We will aim to resolve your complaint within a reasonable timeframe.
9. Contacting Us
If you have any questions or concerns about this Privacy Policy or our handling of your personal information, please contact our Privacy Officer at:
Oz Franchise.com Privacy Officer
- Email: bob@ozfranchise.com
- Postal Address: 18 Boundary Rd Wahroonga NSW 2076 Australia
We reserve the right to modify this Privacy Policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.